Monthly Archives: April 2014

Cannot Uninstall View Agent – Persona Management Enabled

Screen Shot 2014-04-15 at 10.48.02 AM (2)

This morning I had an issue related to a full VM that required a uninstall/reinstall of the Horizon View Agent 5.2, we have been evaluating Persona Management and Folder Redirection on some View Pools. I typically follow these steps when performing a uninstall/reinstall of the View Agent:

  1. Put VM in Maintenance Mode from View Administrator Console
  2. Log in as Domain Admin (or elevated user above normal) to VM
  3. Control Panel > Add/Remove Programs > Horizon View Experience Agent > Uninstall
  4. Control Panel > Add/Remove Programs > VMware View Agent > Uninstall
  5. Shutdown VM
  6. Power On VM
  7. Install Horizon View Experience Agent
  8. Reboot
  9. Install VMware Horizon View Agent
  10. Reboot
  11. Exit Maintenance Mode from View Administrator Console
  12. Confirm Agent is “Available”

So I began going through my 12 step process to repair a bad instance of the View Agent and came across an error I hadn’t seen before:

Screen Shot 2014-04-15 at 10.46.03 AM

I thought it strange that it wouldn’t let me uninstall the Agent when I wasn’t logged into the VM from a Persona Management enabled user. Upon further inspection I discovered that the Persona Management Windows Service was enabled and running. So now I have added a few steps to my uninstall/reinstall process as follows:

  1. Put VM in Maintenance Mode from View Administrator Console
  2. Log in as Domain Admin (or elevated user above normal) to VM
  3. Access services.msc – Stop VMware Persona Management Service and Disable Service
  4. Reboot VM and Log in as Domain Admin
  5. Control Panel > Add/Remove Programs > Horizon View Experience Agent > Uninstall
  6. Control Panel > Add/Remove Programs > VMware View Agent > Uninstall
  7. Shutdown VM
  8. Power On VM
  9. Install Horizon View Experience Agent
  10. Reboot
  11. Install VMware Horizon View Agent
  12. Reboot
  13. Confirm that VMware Persona Management Service is set to “Automatic” and running
  14. Exit Maintenance Mode from View Administrator Console
  15. Confirm Agent is “Available”

Persona Management is a great tool to protect user data across floating pools for an even better end user experience. Hope this helps someone out, it made me scratch my head for a few minutes before I figured out what needed to be addressed.

vExpert 2014 Results!

VMware-vExpert-2014-400x57

VMware’s vExpert 2014 First Quarter results were released yesterday and the number or recipients has gone up to 754 from 581 last year. It is an honor to be included this year as it was my first year to participate in the vExpert Program. I have nothing but respect for John Troyer and Corey Romero and the VMTN crew for managing this honor.  Congratulations to all those returning and newly minted vExperts. You can find the full list here!

With this recognition, I will remain committed to providing quality posts and information on this blog, continue to serve the VMware community where I can and assist with local efforts regarding virtualization.